Bit Che > Bugs & Feature Requests

AVG Anti Virus Problem - Klone Virus

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TheHalf™:
I don't use AVG (did one time along time ago) I use Norton 2005 and ran a scan with no problem, so it remains that AVG and klone is all in AVG detecting a script problem

TheHalf™

chip!:
Good news, AVG Technical Support wrote back:   :)
   

Dear Sir/Madam,

thank you for your email.

We can confirm that it was a false alarm. This false will be fixed in
next AVG update. Please make sure that your AVG is actual.

If you need to restore deleted files from AVG Virus Vault you can do
it this way:

A) Using AVG 7.5
- Open AVG Virus Vault (Start -> Programs -> AVG 7.5 -> AVG Virus
Vault).
- Locate the file that was incorrectly removed.
- Right click on it and choose the "Restore File(s)" option.

B) Using AVG 8
- Open AVG user interface.
- Choose "Virus Vault" option from the "History" menu.
- Locate the file that was incorrectly removed and select it (one
click).
- Click on the "Restore" button.

We are sorry for the inconvenience. Thank you for your cooperation.

    Best regards,

    Karel Bachura
    AVG Technical Support

website: http://www.avg.com
mailto: support@avg.com

chip!:
I can confirm the latest AVG update is no longer falsely reporting the Klone virus in Bit Che 1.0 build 60.

AVG update: 2008.04.25

http://www.virustotal.com/analisis/8fac544f2743cf27f6723e35a8878834

If AVG removed it, you can now re-install and use Bit Che as normal.


Thanks to everyone who reported this. I'm glad this was taken care of swiftly! :)
-chip

Tommy UK:
That, my friends, is customer service!

Chip - any chance you could give VirginMedia a few lessons?!   :D

Many thanks.

BoogieStik:
To Chip, AVG, and everyone else who responded so promptly and professionally:

There are people with a lot more financial incentive than you have, who could learn from you.

Thanks!

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