Convivea

Bit Che => Bugs & Feature Requests => Topic started by: ScottieB99 on March 29, 2008, 12:11:32 am

Title: Error downloading scripts
Post by: ScottieB99 on March 29, 2008, 12:11:32 am
I get this error - Error downloading scripts... Valid name, no data record of requested type. I had this problem with the older version as well as the latest. Uninstalled and reinstalled with the same result. Thanks for any help!


Edit - I get the same error when trying to download a torrent within bit che. I have to open the webpage and download it from there.
Title: Re: Error downloading scripts
Post by: Flash703 on March 29, 2008, 04:04:14 am
I got the same script error message when I downloaded the new version. I typed in a couple of queries and the window kept coming up blank with 'done' showing in the bottom left corner. I typed in 'the beatles' knowing that I should get hundreds of hits and still the window was blank with no results. Is this an issue with the firewalls? I am running Zone Alarm and also the Windows firewall. I decided to just use my system recovery option and recoverd the original version. I am very excited about getting and using the new version but I think there are a lot of us out there that might need a little guidance.

Thanks!!!
Title: Re: Error downloading scripts
Post by: Exoskeletor on March 29, 2008, 05:40:38 am
the previous version work ok? if you disable for a moment windows firewall and zone alarm bit che works ok?
Title: Re: Error downloading scripts
Post by: ScottieB99 on March 29, 2008, 10:48:02 am
Neither version will work for me. The old one worked at one time but it stopped updating. I can search for and get results for anything, I just cant update scripts or download the torrrent from within bit che. I have tried with all my security stuff disabled and no luck there either.
Title: Re: Error downloading scripts
Post by: Exoskeletor on March 30, 2008, 05:23:11 am
hmm are you using proxy to surf the internet? bit che currently doesn't support proxy
Title: Re: Error downloading scripts
Post by: ScottieB99 on March 30, 2008, 10:26:50 am
No, not using a proxy.
Title: Re: Error downloading scripts
Post by: Exoskeletor on March 30, 2008, 03:23:45 pm
is any program like zone alarm that blocking bit che?
Title: Re: Error downloading scripts
Post by: Flash703 on March 30, 2008, 07:40:25 pm
Disabling Zone Alarm did the trick. Bit Che works fine after you download it and restart the Zone Alarm. Thanks for the help.
Title: Re: Error downloading scripts
Post by: ScottieB99 on March 30, 2008, 10:17:54 pm
I am using kaspersky and I have bit che alowwed through the firewall.
Title: Re: Error downloading scripts
Post by: chip! on March 31, 2008, 04:48:45 am
for those of you who receive the error, "Valid name, no data record of requested type" when updating scripts/downloading a torrent, what version of Windows are you using?
Title: Re: Error downloading scripts
Post by: ScottieB99 on March 31, 2008, 11:30:51 pm
I am using Vista Ultimate 32bit.
Title: Re: Error downloading scripts
Post by: ScottieB99 on April 05, 2008, 10:34:58 pm
Any idea?
Title: Re: Error downloading scripts
Post by: chip! on April 06, 2008, 03:04:02 am
I'm working on it :) going to setup some more virtual machines and try to reproduce the error so i can fix it for you... probably be able to figure out whats wrong tomorrow!

thanks,
chip
Title: Re: Error downloading scripts
Post by: ScottieB99 on April 07, 2008, 10:43:51 pm
Thanks alot! Its a great program!
Title: Re: Error downloading scripts
Post by: ScottieB99 on April 14, 2008, 03:17:21 am
Was I forgotten about?
Title: Re: Error downloading scripts
Post by: ScottieB99 on May 03, 2008, 03:08:31 am
Anything at all? Same thing is still happening...
Title: Re: Error downloading scripts
Post by: chip! on May 03, 2008, 03:38:25 am
Hi ScottyB,

sorry, i think i DID forget about this ;(   

OK, so you can search for torrents, but actually downloading them either (Open Torrent or Save Torrent As..) and also trying to Update Scripts both produce the "Valid name, no data record of requested type"  error?

-chip
Title: Re: Error downloading scripts
Post by: ScottieB99 on May 05, 2008, 04:35:07 am
Thats ok, not a big deal. And yes you are correct, thats the error I recieve when I try any of those. I can however open the page and download the torrent that way...
Title: Re: Error downloading scripts
Post by: chip! on May 06, 2008, 01:43:16 am
ok, just so I can eliminate certain things that might be causing a problem, can you right click a result and "Copy Torrent URL > Clipboard" and then paste it here?
Title: Re: Error downloading scripts
Post by: ScottieB99 on May 07, 2008, 02:38:40 am
http://btmon.com/Video/Unsorted/American_Pie_1_2_3_4_5_6_1999-2007_XviD_NeRoZ.torrent



This is a search for American Pie. Thanks!
Title: Re: Error downloading scripts
Post by: chip! on May 13, 2008, 02:13:59 am
ScottieB99,

can you run this version of debug.exe for me and copy/paste the output here (or PM)? :)

thanks,
chip
Title: Re: Error downloading scripts
Post by: ScottieB99 on May 13, 2008, 10:03:49 am
PM sent!
Title: Re: Error downloading scripts
Post by: chip! on May 13, 2008, 01:31:11 pm
thanks!  got the PM.. 

apparently its having a problem finding the IP address for the host names.. this is most likely due to your ISP's DNS servers, but the odd thing is that you are able to connect to the convivea.com website using your web browser (obviously) and not through the winsock control.  ???  SO.. this would seem to be a classic case where some Firewall on your PC is preventing proper DNS lookups with Bit Che, but you have said that you allowed access through the firewall? Can you also attempt this with all of your firewalls (including MS Windows Firewall) disabled?

in any case, gimme another day or so and hopefully ill have another debug tool ready to attempt to pinpoint where the DNS issue is happening..

-chip
Title: Re: Error downloading scripts
Post by: chip! on May 13, 2008, 06:13:55 pm
ScottieB99,

if you dont mind.. here is version 2.0 of my debug tool..  after it loads, hit the 'Winsock' button..  that should be all the information I need.. then send it in a PM again!  it will test 4 different ways for resolving the Hostname to the IP.. so that should give us a good indication of what is wrong, and why. :)

thanks!
Title: Re: Error downloading scripts
Post by: ScottieB99 on May 13, 2008, 11:14:40 pm
PM sent!
Title: Re: Error downloading scripts
Post by: chip! on May 14, 2008, 02:11:00 am
ok, so the latest version of the debug tool used 4 methods:

1)   directly accessing Winsock 2 'ws2_32.dll' to call GetHostByAddr API
2)   executing command "nslookup convivea.com"  [default network nameserver]
3)   executing command "nslookup convivea.com ns44.domaincontrol.com"  [domain/host nameserver]  -this should NEVER fail
4)   using Winsock OCX


and they all failed for ScottieB99. the NSLOOKUP was the most interesting to fail because this is a system tool, and the result was that "DNS request timed out." that is exactly what would be causing the other methods to fail. the interesting thing is that, the nslookup using the domain's actual nameserver should never fail unless something is wrong with your network, or something (software or hardware) is blocking the DNS request from ever leaving your computer/local network.

but the strange question still remains, why is your web browser able to DNS and access convivea.com, even when a system tool nslookup can't?

is your web browser using a proxy? or any other privacy type program? any special filters set on your Router?

*something* has to be blocking "nslookup" from working. anyone have additional ideas?
Title: Re: Error downloading scripts
Post by: ScottieB99 on May 14, 2008, 03:07:23 am
Thanks for the quick reply. No other privacy programs are installed. No proxies. No special rules or filtering through the router either. I am baffled too. I have completely shut off all security programs and still get the same result. I am open for any ideas ! I use this program all the time and it would be even better if I could get it to work as its intended!   lol 
Title: Re: Error downloading scripts
Post by: chip! on May 15, 2008, 02:49:25 am
ScottieB99, I'm going to look more into possible problems..

here is a slightly more powerful debug tool to try and see if its a problem with your Winsock2 LSP, Network Router, or Network Adapter.

run this debug.exe (2.02), but do all of the tests, starting with the button on the left (Winsock, UDP Loop Back, IPConfig /all, Netsh Winsock)

this log will be LONG, but still send it in a PM if you can.. hopefully with enough persistence, we can figure out whats wrong :)




ps, do you have any other internet programs on your computer that act strangely? and also what is your web browser?
Title: Re: Error downloading scripts
Post by: ScottieB99 on May 15, 2008, 04:20:18 am
I dont have any other programs that act strangely at all. Oddly enough, bit che worked properly at first then after a week or so, it started this stuff. My Default browser is Firefox 2.0.0.14. Gonna run the debug right now and I will PM u. Thanks again.
Title: Re: Error downloading scripts
Post by: chip! on May 19, 2008, 06:05:55 am
alright,

your Winsock LSP and Winsock DLL's are normal, but you definitely have some software that is blocking the connections, specifically UDP connections, but it also rejected a normal TCP connection to an IP (no hostlookup invovled).

so, we are going to have to take a closer look at your AntiVirus / Internet Security software, Peer Guardian (does not actually protect you from anything  [rolleyes]), Windows Firewall, even if you have them disabled, there must be some other software or setting..

ill continue to develop the debug tool, im planning on adding a process checker to help identify if any software is running that you dont know about.

also, if you can download and post a HiJackThis log, that would probably be helpful here.