Convivea

Bit Che => Bugs & Feature Requests => Topic started by: ash71 on September 20, 2008, 11:54:53 pm

Title: Reinstalling Errors
Post by: ash71 on September 20, 2008, 11:54:53 pm: Hi,
For some reason Bit Che was not working this morning so i went to uninstall/ reinstall.
When i run the installer i keep getting two errors-
Error occurred while trying to rename a file in the destination directory:
MoveFile Failed; code 5
access denied

convivea\bit_Che\languages\compare.exe
&
Bit Che\Bit_Che.exe

I have uninstalled it, deleted the folders, rebooted, go to reinstall and keep getting these errors.

Any Ideas? Thanks

I also seem to be missing my reg info in my profile
Title: Re: Reinstalling Errors
Post by: texasboy on September 21, 2008, 04:43:54 am: Hi ash71, Because of time zones hopefully one of our BitChe Mods will see your message shortly.
Noticed that you are not enabled to the Guevara version of BitChe as yet.
cheers
Title: Re: Reinstalling Errors
Post by: ash71 on September 22, 2008, 07:01:37 am: is there an uninstaller anywhere that just gets rid of everything?
Title: Re: Reinstalling Errors
Post by: Bovski on September 22, 2008, 10:11:36 am: Well it can be uninstalled manually.

It creates 2 folders one normally "Program Files\Bit Che" & one in "Documents and Settings\%USER%\Application Data\Convivea"

you will need to replace %USER% with your username (you shouldn't have any problem finding it with explorer)
Title: Re: Reinstalling Errors
Post by: ash71 on September 22, 2008, 08:53:39 pm: Yeah those are the folders i said i deleted in the OP. I was thinking maybe some reg settings. i will try to find them when i get home from work tonight.
Title: Re: Reinstalling Errors
Post by: Bovski on September 23, 2008, 12:50:50 am: Good luck hunting for them the installer will add some so it can be uninstalled but apart from that it doesn't use the registry
Title: Re: Reinstalling Errors
Post by: ash71 on September 23, 2008, 11:23:04 am: Well thanks for the hint there Bovski. Any ideas on how to fix the problem?
Title: Re: Reinstalling Errors
Post by: Bovski on September 23, 2008, 11:29:52 am: what OS are you running ?
Title: Re: Reinstalling Errors
Post by: ash71 on September 25, 2008, 09:43:42 am: Winxp
Title: Re: Reinstalling Errors
Post by: ash71 on September 28, 2008, 12:06:00 am: Tried using a few different uninstallers but still have the same errors as above. Even after i remove the folders i can not install the program.
Title: Re: Reinstalling Errors
Post by: fuzzytomcat on September 28, 2008, 03:56:56 am: Quote from: ash71 on September 28, 2008, 12:06:00 am
Tried using a few different uninstallers but still have the same errors as above. Even after i remove the folders i can not install the program.

Hi ash71,

I was curious on where the original "Bit Che" program you installed came from ? There are a lot of sites that offer "Bit Che" like Cnet.com and other approved sites and some we may not know about here at Convivea.

Regards,
Fuzzy
Title: Re: Reinstalling Errors
Post by: ash71 on October 02, 2008, 08:08:58 am: Downloaded them all from this site.
What i meant in that statement though was that i tried free add/remove programs, you know the ones that will force uninstalls and such.
Title: Re: Reinstalling Errors
Post by: ash71 on October 07, 2008, 09:01:04 am: AAARRGGG Webroot marks it as a Malware and blocks it!
Title: Re: Reinstalling Errors
Post by: chip! on October 07, 2008, 04:07:54 pm: thanks for the report... as of today, most of the AntiVirus companies have corrected their mistakes of reporting Bit Che as a virus/trojan (due to the file packer)..

http://www.virustotal.com/analisis/45cd5f055fbbca685a1cd46d95465c2d

regarding webroot, if you know how to submit a false-detection report, please do for Bit Che...

and in the mean time, look in your webroot software for 'ignore' or 'add exception' for 'Bit_Che.exe'

thanks!