Convivea

Bit Che => Bugs & Feature Requests => Topic started by: Murtu on February 13, 2013, 01:01:10 pm

Title: Nothing above V2.0.35 works on my computer
Post by: Murtu on February 13, 2013, 01:01:10 pm

Nothing above V2.0.35 works on my computer. When I do a search ! next to the websites names under the Status column and of course no search results. I have tried V2 Build 46, 47 & 48 - noneof these work. Reinstalled Build 35 and it works perfectly. Any ideas anyone?

Title: Re: Nothing above V2.0.35 works on my computer
Post by: chip! on February 13, 2013, 01:48:20 pm

not sure.

1. go to Options | Preferences | Connection and make sure you have 'Direct Connection' enabled

2. tell me your Windows version and language

3. tell me your Anti Virus and Firewall

4. what happens when you try About | Update Scripts | Update ?

Title: Re: Nothing above V2.0.35 works on my computer
Post by: Murtu on February 13, 2013, 02:13:50 pm

Oops my apologies - forgot the basic info and thanks for your super-fast response:

Build 47 now installed -

1. go to Options | Preferences | Connection and make sure you have 'Direct Connection' enabled - Direct Connection selected although build 35 worked on System settings.

2. tell me your Windows version and language - Windows 7 English

3. tell me your Anti Virus and Firewall - Zone Alarm AV and Firewall

4. what happens when you try About | Update Scripts | Update ? - Nothing happens

Regards

Murtu

Title: Re: Nothing above V2.0.35 works on my computer
Post by: chip! on February 14, 2013, 04:07:27 am

OK..   need you to do a couple more things :)


1.  try searching with Zone Alarm completely turned off.   if that doesnt work.. proceed:

2.  double check that Windows Firewall is completely turned off..   try searching and proceed:


Produce Connection Logs in Bit Che:

1. in Bit Che, go to File | 'Open App Data'

2. make a directory named 'logs'

3. Edit "settings.ini" and under "settings" add this line:  debug=1

4. restart Bit Che and perform a search attempt

5.  .zip up the files in /logs and send them to me.    you can use the Contact page to send yourself a message and then reply back to me with the log files:  http://www.convivea.com/contact.php (http://www.convivea.com/contact.php)


thanks

chip

Title: Re: Nothing above V2.0.35 works on my computer
Post by: Murtu on February 15, 2013, 01:38:51 pm

OK, with your help I eventually found the problem - Zone Alarm Firewall.

Under Application Control - View Programs -  Bit Che - besides allowing the 4 settings to Allow - Outbound Trusted, Outbound Internet, Inbound Trusted and Inbound Internet, I also had to click on the Options and change the Serurity, Trusted Level and Send Email settings as well.

Haven't rebooted yet but I'm sure everything will be OK.

Thanks for your help and for a very good program Chip.

Title: Re: Nothing above V2.0.35 works on my computer
Post by: JordanMcDonald on December 26, 2019, 01:25:48 pm

Quote from: chip! on February 14, 2013, 04:07:27 am

OK..   need you to do a couple more things :)


1.  try searching with Zone Alarm completely turned off.   if that doesnt work.. proceed:

2.  double check that Windows Firewall is completely turned off..   try searching and proceed:


Produce Connection Logs in Bit Che:

1. in Bit Che, go to File | 'Open App Data'

2. make a directory named 'logs'

3. Edit "settings.ini" and under "settings" add this line:  debug=1

4. restart Bit Che and perform a search attempt

5.  .zip up the files in /logs and send them to me.    you can use the Contact page to send yourself a message and then reply back to me with the log files:  http://www.convivea.com/contact.php (http://www.convivea.com/contact.php)

Thanks for sharing useful post here.