An evil company that cut off my phone when they sent a replacement phone leaving me without any service in a remote area for days and I have medical issues and was unable to contact medical providers just before my upcoming surgery
They did this without warning, not telling me to get a phone that worked properly would cause several days of being stranded without any phone service at all while waiting for a working phone to arrive.
The only reason they exist is because the gov't pays them to provide phones for the poor. The PUC, FCC will do nothing about it.