A friend of mine has Verizon as their ISP, not to long ago there was a situation with Windows Live E-mail and the server settings. Now I can setup POP3, IMAP, SMTP (others) and assign proper ports. Now as a tutorial for my friend a Verizon rep. asked to install a program in which the Verizon rep. gained control of the PC (Dell_Vista_8GB RAM_500GB_HDD) using the cursor and navigated WLM to correctly setup her account. Now with the phone on speaker we communicated to each other as the VR explained to us what he was doing and why.
Now my curiosity is what was that program she downloaded from Verizon and how simple is it to use.
TheHalf™